/*! tailwindcss v4.3.3 | MIT License | https://tailwindcss.com */@layer theme{:root,:host{--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;-moz-tab-size:4;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab,red,red)){::placeholder{color:color-mix(in oklab,currentcolor 50%,transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){-webkit-appearance:button;-moz-appearance:button;appearance:button}::file-selector-button{-webkit-appearance:button;-moz-appearance:button;appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.static{position:static}.block{display:block}.hidden{display:none}.inline{display:inline}.table{display:table}}:root{--ink:#17352e;--green:#176b55;--mint:#dff4e9;--paper:#f7f7f1;--line:#dbe4de;--orange:#ee7a43}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--paper);color:var(--ink);margin:0;font-family:Inter,ui-sans-serif,system-ui,sans-serif}.topbar{border-bottom:1px solid var(--line);z-index:20;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#f7f7f1eb;justify-content:space-between;align-items:center;height:82px;padding:0 max(5vw,24px);display:flex;position:sticky;top:0}.brand{color:var(--ink);align-items:center;gap:12px;font-size:18px;font-weight:800;text-decoration:none;display:flex}.brand small{letter-spacing:.13em;text-transform:uppercase;color:#668078;font-size:10px;display:block}.brand-mark{background:var(--green);color:#fff;border-radius:14px;place-items:center;width:42px;height:42px;font-family:Georgia;font-size:25px;display:grid}.topbar nav{align-items:center;gap:24px;display:flex}.topbar nav a,.link{color:var(--ink);font:inherit;cursor:pointer;background:0 0;border:0;text-decoration:none}.shell{width:min(1180px,90vw);min-height:calc(100vh - 160px);margin:auto}footer{text-align:center;color:#6e7f79;border-top:1px solid var(--line);padding:28px;font-size:12px}.hero{grid-template-columns:1.2fr .8fr;align-items:center;gap:8vw;min-height:650px;padding:70px 0;display:grid}.eyebrow{letter-spacing:.14em;text-transform:uppercase;color:var(--orange);font-size:12px;font-weight:800}.hero h1,.welcome h1,.narrow h1,.auth-copy h1,.section-head h1{margin:18px 0;font-family:Georgia,serif;font-size:clamp(42px,5vw,70px);line-height:1.04}.hero p,.welcome>p,.auth-copy>p,.narrow>p{color:#61736d;max-width:680px;font-size:18px;line-height:1.7}.actions{gap:14px;margin:32px 0;display:flex}.button{border:1px solid var(--green);background:var(--green);color:#fff;font-weight:750;font:inherit;cursor:pointer;border-radius:13px;justify-content:center;align-items:center;gap:16px;padding:14px 22px;text-decoration:none;display:inline-flex}.button:hover{transform:translateY(-1px);box-shadow:0 8px 20px #176b5524}.button.secondary{color:var(--green);background:0 0}.button.big{padding:18px 28px;font-size:18px}.button.full{width:100%}.trust{color:#557068;flex-wrap:wrap;gap:20px;font-size:13px;display:flex}.hero-card{background:#eaf6ef;border:1px solid #cee7da;border-radius:32px;padding:34px;box-shadow:0 30px 80px #133c2e17}.orb{background:var(--green);color:#fff;border-radius:20px;place-items:center;width:58px;height:58px;margin-bottom:28px;font-size:25px;display:grid}.bubble{border-radius:18px;margin:12px 0;padding:16px 18px;line-height:1.5}.bubble p{margin:5px 0;font-size:14px}.bubble.ai{background:#fff;margin-right:36px}.bubble.person{background:var(--green);color:#fff;margin-left:54px}.status-dot{color:#648178;margin-top:24px;font-size:12px}.status-dot i{background:var(--orange);border-radius:50%;width:7px;height:7px;margin-right:7px;display:inline-block}.steps{grid-template-columns:repeat(3,1fr);gap:18px;padding:0 0 90px;display:grid}.steps article,.ticket,.empty{border:1px solid var(--line);background:#fff;border-radius:20px;padding:26px}.steps h2{margin:18px 0 8px;font-family:Georgia}.steps p,.ticket p,.list-row p{color:#74847e;line-height:1.55}.auth-wrap{grid-template-columns:1fr 460px;align-items:center;gap:9vw;min-height:690px;display:grid}.form-card{border:1px solid var(--line);background:#fff;border-radius:24px;padding:34px;box-shadow:0 24px 60px #17352e0c}.form-card h2{margin-top:0;font-family:Georgia;font-size:30px}.form-card label{margin:18px 0 8px;font-weight:700;display:block}.form-card input,.form-card textarea,.form-card select,.reply textarea{width:100%;font:inherit;color:var(--ink);background:#fbfcfa;border:1px solid #cad8d1;border-radius:11px;outline:none;margin-top:8px;padding:13px 14px;display:block}.form-card .check{align-items:center;gap:9px;font-weight:500;display:flex}.check input{width:auto;margin:0}.error{color:#b33a30;font-size:13px}.hint{color:#7b8984;text-align:center;font-size:12px}.privacy,.safe-note{background:var(--mint);border-radius:15px;margin-top:28px;padding:18px}.privacy p{color:#577269;margin-bottom:0}.welcome{text-align:center;padding:75px 0 60px}.welcome p{margin:0 auto 28px}.section-head{justify-content:space-between;align-items:end;margin:48px 0 28px;display:flex}.section-head h1,.section-head h2{margin:8px 0;font-family:Georgia}.section-head h2{font-size:32px}.section-head p{color:#74847e}.section-head>a:not(.button){color:var(--green)}.ticket-grid{grid-template-columns:repeat(2,1fr);gap:18px;margin-bottom:80px;display:grid}.ticket{color:var(--ink);text-decoration:none}.ticket:hover,.list-row:hover{border-color:#8dbdac}.badge{color:#49645c;background:#edf1ef;border-radius:999px;padding:6px 10px;font-size:11px;font-weight:800;display:inline-block}.narrow{width:min(720px,100%);margin:55px auto 90px}.back{color:#61736d;margin-bottom:35px;text-decoration:none;display:block}.form-card.wide{margin-top:35px}.safe-note{margin:20px 0;font-size:13px}.list{gap:12px;margin-bottom:30px;display:grid}.list-row{border:1px solid var(--line);color:var(--ink);background:#fff;border-radius:18px;justify-content:space-between;align-items:center;padding:22px 26px;text-decoration:none;display:flex}.list-row h3{margin:12px 0 0}.list-row p{margin:5px 0}.arrow{color:var(--green);font-size:24px}.conversation-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:end;padding:48px 0 24px;display:flex}.conversation-head h1{margin:14px 0 5px;font-family:Georgia}.conversation{max-width:800px;margin:35px auto}.message{gap:14px;margin:22px 0;display:flex}.message>div:last-child{border:1px solid var(--line);background:#fff;border-radius:5px 18px 18px;max-width:680px;padding:18px}.message.user{flex-direction:row-reverse}.message.user>div:last-child{background:var(--green);color:#fff;border:0;border-radius:18px 5px 18px 18px}.message p{line-height:1.6}.message small{opacity:.6}.avatar{background:var(--mint);width:38px;height:38px;color:var(--green);border-radius:12px;flex:0 0 38px;place-items:center;font-weight:800;display:grid}.solution-actions,.reply,.resolved-card{border:1px solid var(--line);background:#fff;border-radius:17px;align-items:center;gap:10px;max-width:800px;margin:18px auto;padding:16px;display:flex}.solution-actions span{margin-right:auto;font-weight:700}.reply textarea{margin:0}.resolved-card{background:var(--mint);display:block}.flash{z-index:30;background:var(--ink);color:#fff;border-radius:12px;padding:14px 18px;position:fixed;top:95px;right:22px}.empty{text-align:center;grid-column:1/-1;padding:55px}.empty>div{font-size:30px}.empty h3{margin-bottom:5px;font-family:Georgia;font-size:25px}@media(max-width:800px){.hero,.auth-wrap{grid-template-columns:1fr}.hero{padding:45px 0}.hero-card{display:none}.auth-wrap{padding:45px 0}.auth-copy{display:none}.steps,.ticket-grid{grid-template-columns:1fr}.topbar nav a{display:none}.conversation-head,.section-head{align-items:flex-start;gap:20px}.conversation-head{flex-direction:column}.solution-actions{flex-wrap:wrap}.solution-actions span{width:100%}.reply{flex-direction:column;align-items:stretch}.hero h1,.welcome h1,.narrow h1,.section-head h1{font-size:42px}}:root{color-scheme:light;--navy:#06265f;--blue:#073b7a;--teal:#3aa7a9;--gold:#f0a128;--green-status:#2fa36b;--ink:#10213d;--green:var(--blue);--mint:#e8f5f5;--paper:#f4f6f8;--surface:#fff;--surface-soft:#f8fafc;--line:#d7e0ea;--muted:#60708a;--shadow:0 20px 55px #06265f1a}:root[data-theme=dark]{color-scheme:dark;--ink:#edf5ff;--green:#5ec8ca;--mint:#10343d;--paper:#071426;--surface:#0e2037;--surface-soft:#122943;--line:#29415e;--muted:#a9bad0;--shadow:0 20px 55px #0000004d}body{background:var(--paper);color:var(--ink);transition:background-color .2s,color .2s}.topbar{background:var(--surface);height:76px;padding:0 max(4vw,18px)}@supports (color:color-mix(in lab,red,red)){.topbar{background:color-mix(in srgb,var(--surface) 92%,transparent)}}.topbar{border-color:var(--line)}.brand{color:var(--ink)}.brand small{color:var(--teal)}.brand-mark{background:linear-gradient(145deg,var(--navy),var(--blue));border-radius:10px;box-shadow:0 8px 20px #06265f38}.brand-logo{object-fit:contain;background:linear-gradient(145deg,#f8fcff,#dceeff);border-radius:12px;width:72px;height:50px;padding:5px 7px;box-shadow:0 7px 18px #06265f33}.topbar-actions{align-items:center;gap:10px;display:flex}.topbar nav{gap:10px}.topbar nav a,.topbar .link{color:var(--ink);border-radius:10px;padding:10px 14px;font-weight:700}.topbar nav a:hover,.topbar .link:hover{background:var(--mint);color:var(--green)}.icon-button{border:1px solid var(--line);background:var(--surface);width:42px;height:42px;color:var(--ink);cursor:pointer;border-radius:11px;place-items:center;font-size:19px;display:grid}.icon-button:hover{border-color:var(--teal);color:var(--teal)}.nav-toggle,.theme-icon-dark,:root[data-theme=dark] .theme-icon-light{display:none}:root[data-theme=dark] .theme-icon-dark{display:inline}.shell{width:min(1180px,100% - 40px)}.hero{min-height:620px}.hero h1,.welcome h1,.narrow h1,.auth-copy h1,.section-head h1{color:var(--navy)}:root[data-theme=dark] .hero h1,:root[data-theme=dark] .welcome h1,:root[data-theme=dark] .narrow h1,:root[data-theme=dark] .auth-copy h1,:root[data-theme=dark] .section-head h1{color:#f3f8ff}.hero>div:first-child{min-width:0}.hero h1{text-wrap:balance;max-width:760px;font-size:clamp(44px,4.4vw,64px);line-height:1.06}.hero>div:first-child>p{max-width:720px}.eyebrow{color:var(--teal)}.hero p,.welcome>p,.auth-copy>p,.narrow>p,.section-head p,.steps p,.ticket p,.list-row p{color:var(--muted)}.button{background:var(--blue);border-color:var(--blue);border-radius:10px;transition:transform .18s,box-shadow .18s;box-shadow:0 8px 18px #073b7a24}.button:hover{box-shadow:0 12px 24px #073b7a3d}.button.secondary{color:var(--green);border-color:var(--green);background:0 0}.hero-card{color:#fff;background-image:url(/images/wischa-logo-tight.png),radial-gradient(circle at 50% 88px,#4191e833 0,#2369be1a 105px,#0000 106px),linear-gradient(155deg,#052454,#0b4386);background-position:50% 23px,50%,50%;background-repeat:no-repeat;background-size:225px,100% 100%,cover;border:0;padding-top:176px;box-shadow:0 32px 72px #06265f47}.hero-card .bubble.ai{color:#10213d;background:#f8fbff;border:0;box-shadow:0 14px 30px #0012362e}.hero-card .bubble.ai p{color:#405777}.bubble.person{color:#fff;background:#197f89;border:0;box-shadow:0 14px 28px #00123633}.bubble.person p,.bubble.person b{color:#fff}.orb{background:var(--gold);color:var(--navy);opacity:0;pointer-events:none;position:absolute}.status-dot{color:#f4f8ff}.status-dot i{background:var(--gold);box-shadow:0 0 0 4px #f0a12829}.auth-copy:before{content:"";filter:drop-shadow(0 12px 20px #06265f29);background:url(/images/wischa-logo-tight.png) 50%/contain no-repeat;width:180px;height:112px;margin-bottom:18px;display:block}.steps article,.ticket,.empty,.form-card,.list-row,.message>div:last-child,.solution-actions,.reply{background:var(--surface);border-color:var(--line);box-shadow:0 6px 20px #06265f0a}.form-card{box-shadow:var(--shadow)}.steps article>b{color:var(--gold)}.privacy,.safe-note,.resolved-card{background:var(--mint)}.privacy p{color:var(--muted)}.form-card input,.form-card textarea,.form-card select,.reply textarea{background:var(--surface-soft);border-color:var(--line);color:var(--ink)}.form-card input:focus,.form-card textarea:focus,.form-card select:focus,.reply textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px var(--teal)}@supports (color:color-mix(in lab,red,red)){.form-card input:focus,.form-card textarea:focus,.form-card select:focus,.reply textarea:focus{box-shadow:0 0 0 3px color-mix(in srgb,var(--teal) 22%,transparent)}}.message.user>div:last-child{background:var(--blue)}.avatar{background:var(--mint);color:var(--teal)}.arrow,.section-head>a:not(.button){color:var(--teal)}.back{color:var(--muted)}.badge.ai_assisting{color:#81500b;background:#fff2d7}.badge.escalated,.badge.in_progress{color:#174d8e;background:#dfebfb}.badge.resolved,.badge.closed{color:#176b55;background:#dff4e9}:root[data-theme=dark] .badge{filter:saturate(.85)brightness(.9)}footer{color:var(--muted);border-color:var(--line)}.flash{background:var(--navy)}@media(max-width:760px){.topbar{height:68px;padding:0 14px}.brand{font-size:16px}.brand-mark{width:38px;height:38px}.topbar-actions{gap:7px}.icon-button{width:40px;height:40px}.nav-toggle{display:grid}.topbar nav{background:var(--surface);border:1px solid var(--line);width:min(280px,100vw - 28px);box-shadow:var(--shadow);border-radius:14px;flex-direction:column;align-items:stretch;padding:10px;display:none;position:absolute;top:62px;right:14px}.topbar nav.is-open{display:flex}.topbar nav a,.topbar nav form,.topbar nav .link{text-align:left;width:100%;display:block!important}.shell{width:min(100% - 28px,1180px)}.hero{min-height:auto;padding:54px 0 42px}.hero h1,.welcome h1,.narrow h1,.section-head h1{font-size:clamp(34px,11vw,46px)}.actions{flex-direction:column}.actions .button{width:100%}.steps{padding-bottom:55px}.auth-wrap{min-height:calc(100vh - 130px);padding:28px 0}.form-card{border-radius:18px;padding:24px 18px}.section-head{flex-direction:column;margin-top:32px}.section-head .button{width:100%}.list-row{padding:18px}.conversation-head{padding-top:32px}.conversation-head form,.conversation-head .button{width:100%}.message{gap:8px}.message>div:last-child{max-width:calc(100% - 46px);padding:14px}.solution-actions form,.solution-actions .button{width:100%}.flash{top:80px;left:14px;right:14px}.narrow{margin-top:32px}.welcome{padding:52px 0 40px}}.avatar.ai{background:linear-gradient(145deg,#f5fbff,#dcefff);border:1px solid #c7dff7;box-shadow:0 5px 14px #06265f1f}.avatar.ai img{object-fit:contain;width:34px;height:34px;display:block}.avatar.technician{color:#fff;background:linear-gradient(145deg,#0d477f,#06265f)}.avatar.system{background:var(--surface);border:1px dashed var(--line);color:var(--muted)}.message.ai>div:last-child{border-left:3px solid var(--teal)}.message.technician>div:last-child{border-left:3px solid var(--blue);background:var(--surface)}@supports (color:color-mix(in lab,red,red)){.message.technician>div:last-child{background:color-mix(in srgb,var(--surface) 92%,var(--blue) 8%)}}.ticket-evidence{border:1px solid var(--line);background:var(--surface);border-radius:20px;max-width:800px;margin:28px auto 8px;overflow:hidden;box-shadow:0 8px 24px #06265f0f}.ticket-evidence-head{border-bottom:1px solid var(--line);padding:16px 18px}.ticket-evidence-head b,.ticket-evidence-head small{display:block}.ticket-evidence-head small{color:var(--muted);margin-top:3px;font-size:12px}.ticket-evidence-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:14px;padding:16px;display:grid}.ticket-file-card{border:1px solid var(--line);background:var(--soft);border-radius:15px;overflow:hidden}.ticket-file-preview{background:#e8eff8;height:180px;display:block}.ticket-file-preview img{object-fit:cover;width:100%;height:100%;transition:transform .2s;display:block}.ticket-file-preview:hover img{transform:scale(1.025)}.ticket-file-document{height:140px;color:var(--muted);place-items:center;text-decoration:none;display:grid}.ticket-file-document span{color:var(--blue);font-size:30px}.ticket-file-meta{background:var(--surface);justify-content:space-between;align-items:center;gap:10px;padding:11px 13px;display:flex}.ticket-file-meta>div{min-width:0}.ticket-file-meta b,.ticket-file-meta small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-file-meta b{font-size:13px}.ticket-file-meta small{color:var(--muted);margin-top:3px;font-size:11px}.ticket-file-meta>a{border:1px solid var(--line);width:34px;height:34px;color:var(--blue);border-radius:10px;flex:0 0 34px;place-items:center;text-decoration:none;display:grid}@media(max-width:560px){.ticket-file-preview{height:150px}.ticket-evidence-grid{grid-template-columns:1fr;padding:12px}}.ticket-file-preview,.ticket-file-document{width:100%;font:inherit;cursor:pointer;border:0;padding:0}.attachment-viewer{background:0 0;border:0;border-radius:22px;width:min(1000px,100vw - 32px);max-width:none;padding:0;box-shadow:0 30px 90px #000e2761}.attachment-viewer::backdrop{-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);background:#020d1ec7}.attachment-viewer-card{color:#fff;background:#091a31;border:1px solid #ffffff24;border-radius:22px;overflow:hidden}.attachment-viewer-card header,.attachment-viewer-card footer{justify-content:space-between;align-items:center;gap:16px;padding:14px 18px;display:flex}.attachment-viewer-card header{border-bottom:1px solid #ffffff1f}.attachment-viewer-card header small,.attachment-viewer-card header strong{display:block}.attachment-viewer-card header small{color:#65d5df;text-transform:uppercase;letter-spacing:.1em;margin-bottom:3px;font-size:11px;font-weight:800}.attachment-viewer-card header strong{text-overflow:ellipsis;white-space:nowrap;max-width:70vw;overflow:hidden}.attachment-viewer-card header button{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff29;border-radius:12px;place-items:center;width:38px;height:38px;font-size:25px;display:grid}.attachment-viewer-stage{background:#041020;place-items:center;height:min(68vh,700px);display:grid}.attachment-viewer-stage img{object-fit:contain;max-width:100%;max-height:100%;display:none}.attachment-viewer-stage iframe{background:#fff;border:0;width:100%;height:100%;display:none}.attachment-viewer-card footer{color:#aebed3;border-top:1px solid #ffffff1a;font-size:12px}.attachment-viewer-card footer a{color:#fff;background:#1c91a0;border-radius:10px;padding:9px 13px;font-weight:750;text-decoration:none}@media(max-width:560px){.attachment-viewer{width:calc(100vw - 16px)}.attachment-viewer-stage{height:65vh}.attachment-viewer-card header,.attachment-viewer-card footer{padding:11px 12px}.attachment-viewer-card footer span{display:none}}.attachment-viewer[open]{max-height:calc(100vh - 2rem);margin:0!important;position:fixed!important;inset:50% auto auto 50%!important;transform:translate(-50%,-50%)!important}.support-state{border:1px solid var(--line);background:var(--surface);border-radius:14px;align-items:center;gap:11px;min-width:250px;padding:11px 14px;display:flex}.support-state>span{background:#eea12d;border-radius:50%;width:10px;height:10px;box-shadow:0 0 0 4px #eea12d24}.support-state.active>span{background:#26a86f;box-shadow:0 0 0 4px #26a86f24}.support-state b,.support-state small{display:block}.support-state b{font-size:13px}.support-state small{color:var(--muted);margin-top:2px;font-size:11px}@media(max-width:760px){.support-state{width:100%}}@media(max-width:420px){.brand small{font-size:8px}.brand-logo{width:58px;height:42px;padding:4px 6px}.theme-toggle,.nav-toggle{width:38px}.ticket,.steps article{padding:20px}.hero h1,.welcome h1,.narrow h1,.section-head h1{font-size:34px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}.ticket-evidence.compact{max-width:800px;margin:22px auto 0}.ticket-evidence.compact>summary{cursor:pointer;justify-content:space-between;align-items:center;gap:16px;padding:15px 18px;list-style:none;display:flex}.ticket-evidence.compact>summary::-webkit-details-marker{display:none}.ticket-evidence.compact>summary span b,.ticket-evidence.compact>summary span small{display:block}.ticket-evidence.compact>summary span small{color:var(--muted);margin-top:3px;font-size:11px}.ticket-evidence.compact>summary em{color:var(--teal);font-size:12px;font-style:normal;font-weight:800}.ticket-evidence.compact[open]>summary{border-bottom:1px solid var(--line)}.ticket-evidence.compact[open]>summary em:after{content:" ↑"}.reply{z-index:8;position:sticky;bottom:12px;box-shadow:0 14px 40px #06265f24}.user-chat-shell{border:1px solid var(--line);background:var(--surface);border-radius:24px;width:min(900px,100%);margin:30px auto;overflow:hidden;box-shadow:0 18px 55px #06265f1a}.user-chat-head{border-bottom:1px solid var(--line);background:var(--surface);justify-content:space-between;align-items:center;gap:16px;padding:17px 20px;display:flex}.user-chat-head b,.user-chat-head small{display:block}.user-chat-head b{font-size:16px}.user-chat-head small{color:var(--muted);margin-top:3px;font-size:11px}.user-chat-head>span{background:var(--mint);border-radius:999px;align-items:center;gap:7px;padding:6px 10px;display:flex}@supports (color:color-mix(in lab,red,red)){.user-chat-head>span{background:color-mix(in srgb,var(--mint) 80%,transparent)}}.user-chat-head>span{color:var(--teal);font-size:11px;font-weight:800}.user-chat-head i{background:#2eb67d;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #2eb67d21}.user-chat-stream{background:linear-gradient(180deg,var(--soft),var(--surface));scroll-behavior:smooth;max-width:none;max-height:62vh;margin:0;padding:24px 20px;overflow-y:auto}.user-chat-stream .message:first-child{margin-top:0}.user-chat-stream .message:last-child{margin-bottom:0}.user-chat-composer{border-top:1px solid var(--line);background:var(--surface);padding:14px 16px}.user-chat-input{border:1px solid var(--line);background:var(--soft);border-radius:16px;align-items:flex-end;gap:10px;padding:7px;transition:border-color .2s,box-shadow .2s;display:flex}.user-chat-input:focus-within{border-color:var(--teal);box-shadow:0 0 0 3px #23a8b31f}.user-chat-input textarea{resize:vertical;min-height:48px;max-height:150px;color:var(--ink);font:inherit;background:0 0;border:0;outline:0;flex:1;padding:10px 11px;line-height:1.5}.user-chat-input textarea::placeholder{color:var(--muted)}.user-chat-input button{background:linear-gradient(135deg,var(--blue),var(--teal));color:#fff;min-width:110px;min-height:46px;font:inherit;cursor:pointer;border:0;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:10px 15px;font-weight:800;display:flex;box-shadow:0 8px 18px #06265f29}.user-chat-input button:disabled{cursor:wait;opacity:.65}.user-chat-helper{color:var(--muted);justify-content:space-between;align-items:center;gap:12px;padding:8px 4px 0;font-size:11px;display:flex}.user-chat-helper .sent{color:#16865e;font-weight:800}.user-chat-error{color:#c73535;padding:7px 4px 0;font-size:12px;display:block}.user-chat-closed{text-align:center;color:var(--muted);background:var(--soft);padding:17px;font-size:13px}@media(max-width:600px){.user-chat-shell{border-radius:18px}.user-chat-head{padding:14px}.user-chat-head>span{display:none}.user-chat-stream{max-height:58vh;padding:16px 12px}.user-chat-input{flex-direction:column;align-items:stretch}.user-chat-input button{width:100%}.user-chat-helper>span:first-child{display:none}}.user-chat-title{align-items:center;gap:11px;display:flex}.user-chat-title>span{background:var(--mint);border-radius:12px;place-items:center;width:38px;height:38px;font-size:17px;display:grid}.chat-row{align-items:flex-end;gap:10px;margin:18px 0;display:flex}.chat-row.is-user{flex-direction:row-reverse}.chat-row.is-system{justify-content:center}.chat-avatar{border:1px solid var(--line);background:var(--surface);width:40px;height:40px;color:var(--blue);border-radius:13px;flex:0 0 40px;place-items:center;font-size:11px;font-weight:850;display:grid;overflow:hidden;box-shadow:0 5px 14px #06265f14}.chat-avatar img{object-fit:contain;width:34px;height:34px}.chat-row.is-user .chat-avatar{background:var(--mint);color:var(--teal)}.chat-row.is-technician .chat-avatar{color:#fff;background:linear-gradient(145deg,#0d477f,#06265f);border-color:#164e8b}.chat-row.is-system .chat-avatar{background:var(--soft);width:34px;height:34px;color:var(--muted);border-style:dashed;border-radius:50%;flex-basis:34px}.chat-content{max-width:min(76%,650px)}.chat-row.is-user .chat-content{flex-direction:column;align-items:flex-end;display:flex}.chat-row.is-system .chat-content{max-width:min(82%,700px)}.chat-meta{color:var(--muted);align-items:center;gap:8px;margin:0 6px 5px;font-size:11px;display:flex}.chat-row.is-user .chat-meta{flex-direction:row-reverse}.chat-meta b{color:var(--ink);font-size:12px}.chat-bubble{border:1px solid var(--line);background:var(--surface);border-radius:18px 18px 18px 5px;padding:12px 15px;box-shadow:0 5px 16px #06265f0d}.chat-bubble p{color:var(--ink);margin:0;font-size:14px;line-height:1.58}.chat-row.is-ai .chat-bubble{border-left:3px solid var(--teal);background:var(--surface)}@supports (color:color-mix(in lab,red,red)){.chat-row.is-ai .chat-bubble{background:color-mix(in srgb,var(--surface) 95%,var(--teal) 5%)}}.chat-row.is-technician .chat-bubble{border-left:3px solid var(--blue);background:var(--surface)}@supports (color:color-mix(in lab,red,red)){.chat-row.is-technician .chat-bubble{background:color-mix(in srgb,var(--surface) 93%,var(--blue) 7%)}}.chat-row.is-user .chat-bubble{background:linear-gradient(145deg,#0b4f98,#073a76);border-color:#0c579e;border-radius:18px 18px 5px}.chat-row.is-user .chat-bubble p{color:#fff}.chat-row.is-system .chat-bubble{box-shadow:none;background:0 0;border-style:dashed;border-radius:14px}.chat-row.is-system .chat-bubble p{color:var(--muted);font-size:12px}@media(max-width:600px){.chat-row{gap:7px;margin:14px 0}.chat-avatar{border-radius:11px;flex-basis:34px;width:34px;height:34px}.chat-avatar img{width:29px;height:29px}.chat-content{max-width:calc(100% - 42px)}.chat-row.is-system .chat-content{max-width:90%}.chat-meta time{display:none}.chat-bubble{padding:10px 12px}.chat-bubble p{font-size:13px}}
